To better understand what student satisfaction is and how it is achieved I read a the study, A framework for analyzing higher education performance: student’s satisfaction, perceived learning outcomes, and dropout intention, by Lola C. Duque. What this research does is it provides a conceptual framework for analyzing students’ satisfaction, perceived learning outcomes, and dropout intentions. This research determines satisfaction at the university by 3 categories educational quality, administrative quality, cognitive learning outcomes. For the purpose of my project, learning outcomes (aka graduation) is the main focus. The most important finding from this research is that student integration at the university can be as important as perceived service quality in explaining students learning outcomes. This ultimately means that integration, which in the case of my project can be achieved by joining Greek Life, leads to more satisfied students, and when a student is more satisfied with their overall experience at the university, they are more likely to graduate.
Secondly, to show that there is actual proof that membership in Greek Organizations leads to higher levels of satisfaction I read the study, Greek Organization Membership and Collegiate Outcomes at an Elite, Private University by Jay K. Walker, Nathan D. Martin, Andrew Hussey. This Study uses data from the Campus Life and Learning Project (CLL), a prospective panel study of students at Duke University. Ultimately, study that highlights how Greek Life membership correlates with higher graduation rates and why it does so. The study finds that membership in a fraternity or a sorority leads to higher levels of involvement at the university and higher levels of satisfaction with campus social life, which predicts higher graduation rates and degree persistence, "at the end of their college career, Greeks report higher levels of satisfaction with the quality of social life than non-Greeks" (217).
Both these cases are very helpful to my project in the sense that the first illustrates what exactly satisfaction is and how it's achieved. The second case shows how there is actual proof that membership to Greek Life organizations lead to higher levels of satisfaction at the university, which ultimately lead to higher levels of graduation.